Privacy policy

Consent declaration for the Privacy Policy of Cvetita Herbal EOOD

The protection of personal data and safeguarding the personal and financial information of our customers is of particular importance to us. We therefore process your information exclusively on the basis of the applicable legislation, specifically the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this declaration, in which we inform you of the most important aspects of how your data is processed by Cvetita Herbal EOOD (hereinafter "We" or "the Company"). Here we set out the key aspects of the processing of your data on our website, together with the retention periods and the legal grounds on which we collect, process, store, use, erase and protect your personal information, to the extent that you do not give us your express consent to do so.

What happens to your data after you contact us?

When you write to us through the form on our website or send us an email, we store your data for the period necessary to process your enquiry and to answer any follow-up questions. We will not share this information with third parties without your express consent!

Storage of your data

Please note that, in order to facilitate the ordering and purchasing process and the subsequent performance of the contract with you, we store your IP address as well as your name, address, email address and the details of the payment method used by you, for example your card number.

The data you provide is required for us to fulfil our pre-contractual or contractual obligations towards you. We do not disclose this data to third parties, with the exception of:

– the payment service provider processing the payment (bank, PayPal, ePay, Stripe),

– the courier company delivering your purchase,

– our accountant.

Where an order is not completed, we keep the data entered for it for 30 days and reserve the right to inform you periodically about its status and your options in that regard.
On the basis of our legitimate interest in improving the customer experience and establishing whether a technical problem has occurred, we reserve the right to contact you once on the telephone number or email address provided, in the event that you have started but not completed your order. This is done solely for the purpose of assisting you; such communication is limited to a reasonable extent and takes place shortly after the interrupted order. You have the right to object to such contact at any time by notifying us at the email address indicated.
Once an order has been completed and the contract performed by us on the basis of Article 6(1)(a) and (b) of the UK GDPR, we retain all data relating to the contractual relationship for the statutory retention period required by applicable accounting and tax legislation.

Using the opt-out option

If for any reason you wish to decline the services we provide through the cookies listed above, please go to the "Cookie settings" section of our website and follow the steps indicated there.

Newsletter

You can subscribe to our newsletter by completing the form on our website. For this purpose we need your email address and your consent to send you the relevant messages.
After you register for our newsletter/mailing, we will send you a confirmation message with a link to confirm your registration.
You can unsubscribe from our newsletter at any time. Please send your unsubscribe request to the following email address: office@cvetitaherbal.com, or use the "unsubscribe" button. We will then immediately delete your data in connection with the sending of our newsletter.

Your rights

You have the right of access to the data we process about you, as well as the right to rectification, erasure (the "right to be forgotten"), restriction of processing, data portability, withdrawal of consent and objection.

If you consider that our processing of your data infringes data protection law, or that your rights under that law have been infringed in any way, you may lodge a complaint with your local supervisory authority. In the United Kingdom this is the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, ico.org.uk. As we are established in Bulgaria, our lead supervisory authority is the Commission for Personal Data Protection (CPDP), Sofia, www.cpdp.bg.

Contact us in one of the following ways:

Cvetita Herbal EOOD, contact details: Bulgaria, Burgas 8000, Graf Ignatiev St. No 17, office@cvetitaherbal.com, +359 988 393 509.

We use "cookies"

Cookies

Our website uses so-called "cookies". These are small text files that are loaded into your browser and stored on your end device. They are harmless.
We use them to keep our site easy to use. Some cookies remain stored on your device until you delete them. They allow us to recognise your browser on your next visit to our site.

Please click on the headings of the individual cookie categories to learn more and to change the default settings. Please also note that some cookies are "strictly necessary". This means that by loading our site in your browser you have already accepted them, because they are required for the functionality of our platform and cannot be switched off in our system.

Specifically, the cookies used on our site are:

1. CSRF Token – requires your browser to process cookies;
2. Session ID – ensures that any information you give or accept is remembered by our website. Without this cookie, our site would treat you as a "new" visitor each time you log in. It does not identify you personally and is not linked to any other information.

We would like you to know that we use these cookies on the basis of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) and Article 6(1)(f) of the UK GDPR.

If you do not agree with this, you can refuse the storage of cookies by setting your browser to notify you when a site wants to store cookies on your device, so that you can accept or decline them accordingly.
Please note that disabling cookies in your browser may limit the functionality of our site for you.

For full transparency, we also inform you about the optional cookies we use, namely:

1. Analytics – a performance cookie that identifies you as a user on the platform and analyses your browsing sessions;
2. Google Analytics – also a performance cookie provided by Google. We use it to analyse your web traffic; the data we use for this is anonymised by Google. We would like you to know that Google fully complies with data protection law for this service and we have a data processing agreement in place with them;
3. Social Sharing – a functionality cookie that indicates which content from our site you share on the social networks you use;
4. Remember me – also a functionality cookie that remembers your logged-in status.

Cookie categories

Strictly necessary. Please note that some cookies are "strictly necessary". This means that by loading our site in your browser you have already accepted them, because they are required for the functionality of our platform and cannot be switched off in our system (e.g. XSRF-TOKEN and session cookies).

Performance. These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site. All the information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site (e.g. Google Analytics: _ga, _gid, _gcl_au).

Functionality. These cookies enable enhanced functionality and personalisation, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly.

Targeting. These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. If you do not allow these cookies, you will not experience our targeted advertising across different websites (e.g. Facebook Pixel: _fbp).

Using the opt-out option

If for any reason you wish to decline the services we provide through the cookies listed above, please go to the "Cookie settings" section of our website and follow the steps indicated there.